Returns Policy

  Products purchased from PlayShifu can be returned within 72 hours from the date of the delivery as per the below points:
  • If the product delivered does not match the product mentioned.
  • If the product delivered is defected or damaged.
  • The product does not in its original condition or does not include all the mentioned accessories or if it was not delivered in its new or good condition.
Note: playshifu.qa doesn’t accept returns if the product you desire to return was used, damaged, their original packaging was damaged or opened. Additionally, playshifu.qa does not provide refund or returns for items that are assembled/installed at the customer location. The complete cycle of the refund process by playshifu.qa takes from 7 up to 14 days from the date of product delivery. Every collection or pickup of the return goods from customer will be charged QAR 25. The customer shall bear the shipping and delivery fees to and from our warehouses even during the allowed period.  

Cancellation Policy

 
  • In case of a cancellation initiated by playshifu.qa for full order or partial order and if you placed the order with an online payment method such as credit card and debit card the same amount will be refunded to the same payment method. It is important to note that it can take up to 30 days for the money to be returned from the date the credit is refunded to your payment method depending on the bank used. Playshifu.qa is not responsible for bank fee or charges if any during this refund transaction.
  • In case of cancellation requested by the customer before delivery and if you placed the order with an online payment method such as credit cards and debit cards the same amount will be issued in the mode of a gift voucher which needs to be redeemed from playshifu.qa. It is important to note that the validity of the voucher will be 90 days from the date of issue.
  • If you used cash on delivery for your delivered order, the differential amount after the pickup charges only would be issued in the mode of gift voucher which needs to be redeemed from playshifu.qa. It is important to note that the validity of the voucher will be 90 days from the date of issue.
Note: A returns pick up charge of 25 QAR is applicable on returns of delivered goods purchased by online payment methods such as debit and credit cards. The balance return order amount will be issued in the mode of a gift voucher which needs to be redeemed from playshifu.qa. It is important to note that the validity of the voucher will be 90 days from the date of issue. Shipping fees mentioned in the original order will not be refunded as well as any loyalty points gained from your refunded order.  

Damaged Goods Policy

  If you believe you have a damaged /defective product, please contact us at support@playshifu.qa
  • Customers may only exchange damaged/defective products within seven days after the product has been shipped to you.
  • If a product is determined to be defective due to a manufacturer error or defective materials, we will repair or exchange the product as needed.
  • If playshifu.qa team determines that repair or replacement of a defective product or damaged product is not practical, we will provide a refund.
Note: To process your exchange, we will need your order number, description, date of purchase of your product (including photos if available), and any other information about your use of the product that may help us understand the potential defect.  

Warranty Policy

  Our products are safe and durable. Every item in our website meets or exceeds all required safety regulations for the GCC/ US/ USA and in compliance with international testing standards like EN71. Our warranty policy covers structural/mechanical defects, i.e., if a product no longer performs its intended function after normal use. Any defective products will be replaced at absolutely no cost to you within 7 days of purchase. The warranty excludes damage due to misuse or mishandling. For any assistance, please contact our customer service at info@playshifu.qa

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